Contact support
What to send us so the first reply already solves it, and what the Contact us window sends along.
01From inside the app
Contact us, the speech-bubble icon at the bottom of the sidebar, opens the Contact us window. Under What is it about? pick Question, Problem, Idea, or License or payment, write a Subject and your Message, and add your e-mail if you want a reply (optional, only so we can reply). The box Sent with it shows exactly what goes with the message: the ClipHearth version, your system, and this computer's ID. Nothing else, no files. After Send you see what you wrote, with Write another and Done, and a message you did not finish is back the next time you open the window.
02From the website
The contact form on the home page reaches the same inbox. For anything about a payment, write from the e-mail address you used at checkout - it's how we find your order.
03Attach a diagnostics log for failures
For problems we cannot reproduce, we may ask you to switch on diagnostics logging and will tell you how. Logging is off by default, the log stays on your computer, and it is only shared if you attach it yourself.
04What we never ask for
We never ask for your password or payment card details. Your licence key is enough for us to find your licence, and we'll never ask you to send it to anyone else.
Didn't solve it? Write to us - attach a diagnostics log if you have one. Missing a feature? Tell us what you would use it for; several of the recent ones started as a suggestion.