Refund Policy
Try before you buy: every download of ClipHearth includes 3 free tasks per computer. If you buy and it still isn't for you, this is how refunds work. Payments are processed by Stripe, and Link is the merchant of record, so refunds are returned by Stripe to the payment method you used.
0114-day money-back guarantee (lifetime licence)
You can ask for a full refund of a lifetime licence within 14 days of purchase, for any reason. Reply to the e-mail that delivered your licence key, or write to info@cliphearth.com from the e-mail address you used at checkout. You can also request the refund through the Stripe receipt; Link may process it directly as the merchant of record.
AI subtitles run on your own computer, so how fast they are depends on its hardware. Before you buy, open Settings in the free trial: ClipHearth rates each AI model for your computer, from recommended to slow or not enough memory. The guarantee still applies if it does not work out for you.
02Extra computers
Each payment is refunded on its own. You can ask for a full refund of a payment for extra computers within 14 days of that payment, the same way as for a licence. Refunding it removes the computers that payment added; your licence stays valid on the computers it had before.
If more computers are then active than the licence allows, the ones activated most recently stop working with it at their next licence check, and we e-mail the address the licence was bought with which computers were released. If you would rather keep a different one, write to info@cliphearth.com.
Refunding a lifetime licence does not refund the extra computers bought for it. If you want those back too, ask in the same message, within 14 days of buying them.
03Monthly subscription
You can cancel a monthly subscription at any time using the link in your Stripe receipt, or by writing to us. Cancelling stops future charges; the app keeps working until the end of the period you have already paid for. We do not refund part of a period that has started, unless the law where you live requires it.
04Switching from monthly to lifetime
You can switch a monthly subscription to a lifetime licence at any time for the normal lifetime price. The lifetime licence starts on the day the period you have already paid for ends. Those days are not refunded, and nothing is charged again after that; we cancel the recurring payment for you.
The 14-day money-back guarantee applies to that payment as well. Refunding it deactivates the lifetime licence - but you do not lose the subscription days you had already paid for: we automatically e-mail you a new key that covers the days still left of the period you had paid before upgrading. If it does not arrive, write to info@cliphearth.com.
05How a refund is processed
- Stripe returns the money to your original payment method, usually within 5 to 10 business days depending on your bank.
- When a licence is refunded, its key is deactivated at the moment the refund is issued, and the app shows the licence as revoked at its next check. When extra computers are refunded, only the computers that payment added are removed.
- You receive a confirmation from Stripe. If you don't see it within two weeks, write to us and we will look into it.
06Chargebacks and disputes
A chargeback or payment dispute is treated like a refund: for a licence, its key is deactivated automatically when we are notified; for extra computers, the computers that payment added are removed and the licence stays. If a dispute over extra computers ends in our favour, the licence gets those computers back. Please contact us before disputing a charge with your bank - a refund through us is faster and avoids dispute fees for everyone.
07When we may decline a refund
We may decline refunds requested after the 14-day period, repeated buy-and-refund cycles, and refunds for keys that were published, resold, shared beyond what the Terms of Service allow, or used in breach of them. Your statutory rights are not affected.
08Your statutory rights
In the EU, the statutory right to withdraw from a purchase of digital content ends once delivery has started with your express consent, which Link asks for at checkout. Our 14-day guarantee applies in addition to that. If the software does not conform to what was agreed, your statutory remedies under Directive (EU) 2019/770 and the law of your country of residence remain available.
09Contact
Refund and payment questions: info@cliphearth.com, or Link support through your Stripe receipt. We answer within two business days.